We have put together a collection of the most frequently asked questions and problems that Users encounter when working with ECFSTracker.
Check the section heading or use a word search to find what you are looking for. If your question remains unanswered please contact the ECFSPR Service Desk:
Email: servicedesk@ecfregistry.eu; Skype: Alice Fox – ECFSPR Service Desk / Marko Krasnyk – ECFSPR Service Desk.
Question / Problem |
Possible Cause/s |
Possible Solution/Explanation/Answer |
1. Access/Browser-Related |
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for the first time, but cannot access it. |
If you have never tried to connect to ECFSTracker before, maybe you do not have access rights. |
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iii. Previously I was able to connect to the ECFSTracker website https://ecfstracker.eu, but now I cannot. |
a. If you use IP lockdown |
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Maybe the IP address has changed. |
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Maybe you are using a computer on a different LAN (local access network) with a different IP from the one safelisted for you. Sometimes different departments in the same hospital use different IPs. |
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iii. cont. |
b. If you use an SSL certificate |
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The SSL certificate is valid for a fixed period of time. It may have expired. |
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You may be using a different Internet browser from the one you usually use, and you did not install the SSL certificate on the 2nd browser. |
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You may be using a different PC or laptop from the one you normally use. |
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iv. I keep getting logged out of ECFSTracker. |
ECFSTracker has an option where you can set the number of minutes of non-activity before being you are automatically logged out. This is an important element of program security, and is managed by the user. |
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This could be because you are using Internet Explorer. IE gives problems with visualisation e.g. coloured boxes hiding fields, fields out of line, save/update buttons invisible. |
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2. Enrol Patient / Core Data |
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iii. I tried to enrol a new patient but ECFSTracker told me that the patient might already be in the system. What do I do? |
You may have made a mistake typing the name or surname, date of birth or social security number, or the patient could be registered in another centre in your country. |
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iv. I can’t change the date of birth or anything on the diagnosis tab in the Annual Summary. |
This is correct. To change diagnosis and demographic information you must (i) be Centre Administrator and (ii) change it on the Core Data forms. |
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It is possible there is an old setting on some fields in your centre. |
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vi. When I saved the Core Data some issues were highlighted in red. |
The fields in the Core Data must be completed correctly. If they are not, or some are left empty, ECFSTracker will tell you. These issues will also be copied to all open Annual Summaries for the patient. |
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vii. I need to enter 3 mutations for a patient but there are only 2 fields. |
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viii I can’t see names of the patients in ECFSTracker. |
You did not type the labels file password when asked. |
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There is no labels file password set for your centre. |
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You did not save the patient names in the labels file when you enrolled them in ECFSTracker. |
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You have not uploaded the contents of your SVL file to ECFSTracker. |
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If you have typed the labels file password, and set the label/s correctly, and you don’t see the patient name/s, it may be because you are using Internet Explorer as your browser. We do not recommend this. |
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3. Clinical Data |
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4. Error Correction during input and Data Cleaning |
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This is possible. ECFSTracker and our statistician both check values against accepted parameters, and highlight anything that falls outside of the range. |
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ii. I corrected the error in my data but it is still there. |
It’s not really still there. When you saved the page you corrected the error. But you still need to confirm that you corrected it for the red error description to disappear. |
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5. Data Submission |
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You have not set the centre status to complete. |
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You are not the Centre Administrator. |
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